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Frequently Asked Questions

We only provide Direct and/or PRIVATE Transportation Services. That means no waiting around for the van to fill up to leave or multiple stops before you reach your destination.

Yes! We do provide baby child safety car seats or booster seats for toddlers, infant and children.

Yes it can! We can fit items from surf board, snow boards, golf bags, foldable wheel chair to large boxes and even foldable scooters!  Just let us know so we can accommodate those items.

Yes you can! Just let us know in advance that you will be bringing your pet. Please have them in their kennel upon pick up.

Yes. If time permits the driver will be able to make an extra stop for an additional fee.

No worries!  Just keep us posted via text at 562-726-2210.  We will be tracking your flight if it is early or delayed and your driver will be waiting upon your arrival.  If for some reason your flight information changes please contact us by phone or text to give your updated information. That way it will ensure a smooth pick up once you arrive.

Our drivers are not responsible for your belongings and luggages. However if you forgot an item please call us ASAP so we could get a hold of your driver and have them drive back. Sometimes if they are on another run and can not return the item we can always mail it to you. (additional fee applies for mailing your item)

All our vehicles are non smoking and alcohol free.

Let us know 2 hours prior by text or phone so we can adjust our schedule with our driver.

Fill out the quote form. We will send the price quote within 4 hours or less. Just save it until you’re ready to book.

Once you receive the quote and interested in booking, there’s a link on your email price quote to send us your credit card. You can also phone us to give the credit card information. When we receive the credit card information you will receive a confirmation email shortly.

Yes, we require at least 24 hours advance notice in case you have a large group or need a special order for car seats/boosters, stepping stool, etc.

No problem! Just let us know and we can send you an invoice to pay in advance. Once that is completed the person traveling has no worries!

We accept CASH or any major Credit Card such as Visa, Master Card, American Express, Discover or debit cards.

No. We only use the credit card to reserve your booking. We give you the option once you use the service to pay CASH to driver or use a Credit Card. If you decide to pay with credit, you can use any credit card. The driver will need to swipe the actual card once shuttle service is completed.

Yes we still need your credit card to reserve the booking. However it is just just to hold. Once you use the shuttle service, you can pay CASH to driver upon pick up. Rest assured, you will not be double charged. We DO NOT charge the card in advance. (unless you pre pay in advance through square)

We require 6 hours notice prior to your pick up time in order to get a full refund. Any time after 6 hours you will get charged the full fare.

*Note: “If you decide/elect to do a “No Show” we will charge the full fare.

**Cruise Terminal Customers: Requires 24 hour notice before ship docks. If you elect to not show up for your pick up you will get charged the full fare. No Exceptions.**

We require 6 hours cancellation by phone.  If you are canceling before (ex. 24 hours prior) that time you can always send us an email request for the cancellation.

Cruise terminal customers require 24 hours notice by phone or email.

Once we receive your request we will send an email confirming your cancellation. 

If less than 24 hours please phone us at 562-726-2210. Otherwise you can email or text us your new changes.

Terms and Conditions of Shuttle Service

Reservations can be made online or by phone. Once credit card has been received you will receive an email confirmation.

Pick ups from hotel, home or business: Will be notified you once driver arrives and is waiting outside. Drivers are usually at location 5-15 minutes before pick up time to ensure that you arrive to your destination on time due to traffic.  If there is a delay we will notify you by phone or text.

Pick ups from the airport: Your driver is already waiting once you land.

We pride in providing dependable on time service, however due to the severe traffic it is not always guaranteed.

Depending on how many passengers that booked, these are the vehicle(s) that we may use:

15 passenger vans, 12 passenger vans, town cars, SUV, sedans, Charter Buses

Note: Depending on the availability of  vehicles

Additional stops must be mentioned before booking the reservation. There is an extra fee. Hourly Charter is excluded.

Available with a minimum of 4 hours

Cancellation made less than 6 hours prior to pick up time will be charged the full fare.

Cruise Terminal Customers require 24 hours before the ship docks in order to cancel and not get charged the full fare.

“No Show” without prior cancellation will be charged the full fare. No Exceptions.

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